Shipping & Delivery
When will my order ship?
Orders are processed within 1–2 business days. You'll receive a tracking number by email once your order has shipped.
How long does delivery take?
Canada: 1–5 business days.
USA: 4–7 business days.
Europe: 6–10 business days.
Asia: 2–15 business days.
Oceania: 6–10 business days.
Rest of World: 10–30 business days.
Do you offer free shipping?
Yes, we offer free shipping worldwide at these order amounts:
Canada: $175 CAD and over.
United States: $175 USD and over.
Europe: €175 and over.
Asia: $175 USD and over.
North America (excluding Canada and the United States): $200 USD and over.
South America: $200 USD and over.
Rest of World: $200 USD and over.
Are duties and taxes included?
For all international orders — USA, Europe, Asia, and everywhere else — yes. All duties, taxes, and VAT are included in the price at checkout. What you see is what you pay, nothing extra on delivery.
For Canada: no duties apply — it's a domestic order. Standard Canadian taxes are calculated at checkout.
Do you ship internationally?
Yes. We ship worldwide. Shipping rates and free shipping thresholds vary by region. Full breakdown at innerselfrunning.com/shipping-returns.
Can I track my order?
Yes. You'll receive a tracking link by email as soon as your order ships. If you haven't received it within 3 business days, check your spam folder or contact info@innerselfrunning.com.
Returns & Exchanges
What is your return policy?
We accept returns worldwide within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Socks cannot be returned, exchanged, or refunded. Sale items are final sale.
CANADA
Free returns and exchanges within 30 days of delivery. A prepaid return shipping label is provided.
UNITED STATES & ASIA
Free returns and exchanges within 30 days of delivery when Checkout+ is included with your order. Add Checkout+ at checkout to receive a prepaid return shipping label at no additional cost. Without Checkout+, we still accept returns within 30 days, but you pay for the return shipping label to Canada.
REST OF WORLD
We're working on bringing free returns to more countries. For now, we accept returns within 30 days of delivery, but free returns are not available. You arrange and pay for the return shipping label to our warehouse in Canada. We recommend a tracked service, as we can only refund items that reach us.
How do I mail back an online return?
Start your return or exchange at innerselfrunning.com/returns and follow the steps. A prepaid return shipping label is provided for Canadian orders and for orders from the United States and Asia that include Checkout+. For all other orders, you arrange and pay for the return shipping label to our warehouse in Canada; we recommend a tracked service. If you need help, email info@innerselfrunning.com with your order number.
Who pays for return shipping?
CANADA
Free returns and exchanges within 30 days of delivery. A prepaid return shipping label is provided.
UNITED STATES & ASIA
Free returns and exchanges within 30 days of delivery when Checkout+ is included with your order. Add Checkout+ at checkout to receive a prepaid return shipping label at no additional cost. Without Checkout+, we still accept returns within 30 days, but you pay for the return shipping label to Canada.
REST OF WORLD
We're working on bringing free returns to more countries. For now, we accept returns within 30 days of delivery, but free returns are not available. You arrange and pay for the return shipping label to our warehouse in Canada. We recommend a tracked service, as we can only refund items that reach us.
When will I receive my refund?
Refunds are issued to your original payment method within 5–7 business days of us receiving the returned item. Original shipping fees are not refunded.
Do you offer exchanges?
Free exchanges are available within 30 days of delivery for Canadian orders, and for orders from the United States and Asia that include Checkout+. Start your return or exchange at innerselfrunning.com/returns. For other orders, return the item for a refund and place a new order; return shipping to Canada is paid by you.
Can I return a sale item?
No. Sale items are final sale.
I received a damaged or incorrect item. What do I do?
Contact info@innerselfrunning.com within 7 days of delivery. Include your order number and a photo. We'll sort it out — replacement or full refund, with return shipping covered by us.
Orders & Payments
What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and Shop Pay.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of being placed. After that, we cannot guarantee changes. Contact info@innerselfrunning.com as soon as possible.
I entered the wrong shipping address. What do I do?
Contact info@innerselfrunning.com immediately with your order number. If your order hasn't shipped, we'll update it. Once shipped, we cannot redirect the package.
My discount code isn't working. What should I do?
Check the expiry date and eligibility conditions. Discount codes cannot be applied to sale items or combined with other offers. Still having trouble — email info@innerselfrunning.com.
Products & Sizing
How do I find the right size?
Each product page includes a size guide. If you're between sizes, we generally recommend sizing up. For specific fit questions, email info@innerselfrunning.com with the product name.
Are your products available in stores?
INNER SELF is available online at innerselfrunning.com and at select stores. See our stockists here.
Will a sold-out product be restocked?
Some products are restocked, others are not. Sign up for restock notifications on the product page to be notified.
How do I care for my INNER SELF gear?
Care instructions are on the garment label. For merino products: machine wash cold, gentle cycle, lay flat to dry. Avoid fabric softener and the dryer.
Account & General
Do I need an account to order?
No. You can check out as a guest. An account lets you track orders and access your order history.
How do I contact INNER SELF?
Email info@innerselfrunning.com. We respond within 1–2 business days.
Where is INNER SELF based?
Montréal, Québec, Canada.